Myfoodbuyer

What is myfoodbuyer? . . .

Myfoodbuyer is an app that allows any business that purchases food and non-food items for its operations, to quickly and easily reduce its purchasing costs. Myfoodbuyer will save customers time and money allowing them to focus on growing their business and increasing their profits. Myfoodbuyer aims to match the brands and products customers currently order through an easy to use, secure and reliable ordering service. By using myfoobuyer customers will be able to order all their favorite brands across the following categories –

- Dry and frozen food
- Chilled and ambient food
- Meat
- Fish
- Fruit & veg
- Wines, spirits, beers and soft drinks
- Cleaning products
- Office supplies

Myfoodbuyer reduces your purchasing costs.

How does myfoodbuyer work? . . .

Combining years of experience, trusted relationships and accumulative spending power, myfoodbuyer is able to pass on savings across the complete range of food and non-food categories. Savings that no independent business would be able to achieve through its own individual buying power.

Why should I use myfoodbuyer? . . .

The aim of myfoodbuyer is to save your business money. With the savings you will make, no risk, no contract and small order quantities, there really is no reason not to use myfoodbuyer…unless you don’t like saving money that is!

With hundreds of products available and a variety of suppliers, myfoodbuyer allows any business to order the same items at a lower cost.

It’s extremely simple to get started saving money using myfoodbuyer, simply complete the sign up form, download the app and start ordering. It’s that easy!

Why can’t I get these low prices myself without using myfoodbuyer? . . .

By combining years of experience in the foodservice sector, long standing supplier relationships and accumulative spending power, myfoodbuyer is able to achieve lower costs for its customers than individuals would be able to obtain directly from any supplier.

How much can I expect to save by using myfoodbuyer? . . .

Myfoodbuyer reduces your purchasing costs. You can take a look at some example pricing here. However the best way to find out how much you can save is to sign up and take a look at the range of products and pricing.

How often can I order via myfoodbuyer? . . .

You can order as often as you need to in line with each supplier's minimum drop sizes and delivery schedules.

Can I see how much I could save on an order before I place it? . . .

By signing up and downloading the app you will be able to see how much you can save. You can then set up an account and start purchasing.

 

Setting up an account

How long does it take to set up an account with myfoodbuyer? . . .

Once all the new account information has been supplied, your account will be opened within 48 hours. Sign up here.

What information will I need to supply to set up an account? . . .

The information needed to set up account is basic company information. Please click here to view the account sign up form.

Can anyone set up an account? . . .

Yes, anyone who has a business which purchases food and non-food items can set up an account, whatever the size of the business.

Is there a charge to use the myfoodbuyer app? . . .

No, there is currently no charge for customers to download and use the myfoodbuyer app.

Do I have to sign a contract? . . .

No, there is no contact to sign with myfoodbuyer in order to use the app. However, via the sign up process you will open an account with the relevant suppliers and be bound by their supplier terms and conditions.

 

Placing orders

What do I have to do to start placing orders through myfoodbuyer? . . .

Simply fill out the online sign up form and download the app. Once your account has been approved (typically in 48 hours) then you can start ordering.

Who should I contact if I have a problem when placing an order? . . .

If you have any technical issues when using the app please contact myfoodbuyer on technical@myfoodbuyer.com. If you are an existing myfoodbuyer customer and have any issues or questions regarding your order please use the below phone numbers to contact them directly. Make sure that you have your individual supplier account number and order number to hand when calling.

Bidfood - 01494 555 900

DCS - 01245 320839

Direct Seafoods - 01206 584 790

Can I only place an order through the app? . . .

We advise users to place orders through the app, however you can place orders via a web browser. Click here to use the web version.

 

Payments

How will I pay for my order with myfoodbuyer? . . .

You will establish payment and credit terms with each supplier once the account has been opened.

Do you offer credit? . . .

Myfoodbuyer does not offer credit directly. However, you will be able to establish payment and credit terms with each supplier once the account has been opened.

 

My order

How do I amend an order I have already placed? . . .

If you wish to make any changes to an order that you have already placed then you will need to contact the relevant supplier directly.

Who should I contact if I have a problem with my order? . . .

If you have any issues with your order you will need to contact the relevant supplier directly using the following telephone numbers - Bidfood - 01494 555 900 Bidfresh - 0207 358 2805 DCS - 01245 320839

 

Suppliers & products

Do I have to change suppliers if I order through the myfoodbuyer app? . . .

Myfoodbuyer works with a variety of suppliers in the UK. However if your current supplier is not working with us at the moment you will need to change supplier. However, the products will be the same, just cheaper! As myfoodbuyer grows additional suppliers will be added.

What can I do if one of my normal suppliers isn’t on the myfoodbuyer app? . . .

If you would like to request a supplier to be added to our current supplier list please email us on hello@myfoodbuyer.com. We will then try to work with the supplier to see if it is possible to add them to the myfoodbuyer.

Will I be able to order the same items I currently use via the myfoodbuyer app? . . .

The majority of items businesses order on a weekly basis should be available through myfoodbuyer. As myfoodbuyer grows there will be additional items and suppliers added to the app.

Will you be adding more products to the app? . . .

Yes, as myfoodbuyer grows additional products and suppliers will be added.

 

Delivery

Will my ordering and delivery schedule change? . . .

The delivery schedule will be determined by the particular supplier and instructions customers place with the suppliers directly through the myfoodbuyer app.

Is there a charge for delivery? . . .

There is no charge for delivery, the prices you see on myfoodbuyer are inclusive of delivery.

Who should I contact if I have a problem with my delivery? . . .

If you have any issues with your delivery you will need to contact the relevant supplier directly using the following telephone numbers - Bidfood - 01494 555 900 Bidfresh - 0207 358 2805 DCS - 01245 320839

My order hasn’t arrived, what should I do? . . .

If your order has not arrived when it was scheduled to, you will need to contact the relevant supplier directly using the following telephone numbers - Bidfood - 01494 555 900 Bidfresh - 0207 358 2805 DCS - 01245 320839

How do I cancel my delivery once it’s been placed? . . .

If you would like to cancel your order after you have placed it, you will need to contact the relevant supplier ASAP directly using the following telephone numbers - Bidfood - 01494 555 900 Bidfresh - 0207 358 2805 DCS - 01245 320839

How do I change the date/ time of my delivery? . . .

If you would like to amend the date or time of your delivery, you will need to contact the relevant supplier ASAP directly.

 

My account

I’m having problems logging into my account, what should I do? . . .

First make sure that you have entered your log-in details correctly. If you are still having problems logging in please send an email with your log-in details, explaining what issue you are having to hello@myfoodbuyer.com

How long will it take for my account to be approved? . . .

It will take approximately 48 hours to set up your myfoodbuyer account once you have submitted your form.

Do you still have a question?